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Frequently Asked Questions

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Where can I use my Grade 4 & 5 SnowPass™?
You can use your Grade 4 & 5 SnowPass™ across Canada where the SnowPass is accepted. See list of participating ski areas listed under Where to Use It.

Are there Blackout Days?
Yes, some ski areas have blackout days during the season. Blackout dates are limited to two time periods. Christmas Break up to January 5th, 2024 and the Family Day week of February 17 – 23, 2024. Blackout dates are listed within the participating resorts area either one the Where to Use it page or the store’s product page. You can also contact [email protected] for assistance.

What if I don’t use them all this season? Can I use them next season?
No, the SnowPass is only valid for one season and cannot be re-purchased or extended for another season.

How do I know when my Grade 4 & 5 SnowPass™ expires?
Grade 4 & 5 SnowPasses now expire at the end of each season.

What if my child had a SnowPass in grade 4 in 2022? Is it still valid?
Yes, there is an exception, Grade 4 purchases of the Grade 4 & 5 SnowPass™ last season will be valid for the 2023/24 season. There is no need to re-apply.

Can I use my SnowPass more than twice?
Yes, you can use your SnowPass many times but only 2 times at each ski area. Lucky for you there are many ski areas to visit!

Can my child go without a parent/guardian?
Maybe. An “adult on-site” or a “full-price paying adult” may be required at some ski areas. Please refer to the restrictions listed for each participating ski area.

Can I use my Grade 4 & 5 SnowPass on a school trip?
No, the SnowPass cannot be used on a school trip because the ski areas already provide schools with a discounted package for lift, lessons, and rentals. This would be adding a discount on a discount. The SnowPass cannot be used in conjunction with another discounted product.

Can the Grade 4 & 5 SnowPass be used by competitors in ski/ride events held at ski areas?
No, the SnowPass cannot be used for participation in competitive events. This includes ski and snowboard racing and freestyle events. Competitive skiing and riding are supported through other sources.

What if I need equipment or lessons?
We do not offer lessons or rentals through the Grade 4 & 5 SnowPass™ program. However, most of the ski areas have rental shops and instructors. Contact the ski area directly for pricing and additional information.

What if my child is home-schooled? Can they still apply for a Grade 4 & 5 SnowPass™?
Of course they can! Instead of sending a school report card, we ask that you upload a photo of your child’s birth certificate or any piece of identification that provides their year of birth.

Is the Grade 4 & 5 SnowPass™ eligible for the Canadian Children’s Fitness Tax Credit?
No, unfortunately based on the stipulations of Canadian Child’s Tax Credit, the Grade 4 & 5 SnowPass™ is not eligible for this program.

How long does the application take to submit?
The application should only take 5 minutes to complete.Prior to starting the application process, we recommend that you have your child’s photo image and proof of age image ready to upload along with your method of payment. Visa, Mastercard, American Express are accepted. Debit, cash, and cheque are not accepted.

How long does it take for my application to be processed?
Applications are processed Monday through Friday, excluding Saturday, Sunday and Holidays. Please allow 2 business days to process.

Where do I find my barcode?
Your barcode can be found within your store.goskiinggosnowboarding.ca account. Once logged in, select Bookings from the menu. Click on the day you are skiing, and you will see the barcode with an option to “download the pdf”. Our recommendation is to either print it or take a screen shot prior to departing your home.

What do I do if the system is not working for me?
Despite our very best efforts to ensure the smooth operation of our processing system, transaction errors and system failures may still occur. If you experience an error, contact [email protected] immediately.

What do I do when my photo won’t upload onto the website?

If your photo will not upload, please check that it is under 1.5 MB in size and in a jpg/jpeg/heic/png format.

How do I know if my photo is a JPEG (.jpg/.jpeg file)?

Most cameras automatically place photos in JPEG (.jpg) format. To check your photo’s format, click on the photo “properties” (or “Get Info” on Mac computers) and it will provide you with the photo information there.

If your photo is in a different format, you can use standard computer programs such as Microsoft Paint (or Preview on Mac computers) to change the photo format to JPEG (.jpg).

Please provide a “head and shoulder” image of your child.

How can I change my photo size?

Using a Mac – In “Preview”, click on the “tools menu” and select “adjust size”. Once the “adjust size: screen pops up, adjust the photo’s dimensions and image resolution until the size is under 1.5 MB.

Using Windows – In an editing photo program like Microsoft Office Picture Manager, click “edit pictures”. Once the “edit pictures” screen appears, (generally to the right of your screen) click on the “compress pictures” option at the bottom of the screen. Once in the screen, click “web pages” (or any other option) until the size is less than 1.5 MB.

How do I get a .jpg/.jpeg of my child’s report card or birth certificate?

We suggest keeping it simple and just using your camera to take a picture of the documents. Most cameras will take a photo and automatically save it in JPEG file format. Be sure the image shows a clear view of the child’s name and birthdate.

  1. The Grade 4 & 5 SnowPass™ is a non-refundable product, irrespective of your usage. Please acquaint yourself with the product, terms of use, participating ski areas etc before purchasing.
  2. To apply for the Grade 4 & 5 SnowPass™, you will first be asked to create an account in the adult (parents) name.
  3. Once you have an account you can apply for the SnowPass by putting the SnowPass product in your cart and filling in the application. The application requires a “head and shoulders” front facing image of your child and a proof of age or school grade.
  4. You will recieve confirmation emails for all orders including purchasing products and booking visits. If you do not receive these emails, please check your junk/clutter files. If that doesn’t work, please verify that you entered your email correctly in your account.
  5. The Grade 4&5 SnowPass™ is an application and approval may take up to 2 business days.
  6. Once your application is approved, you may start booking visits from your account.
  7. The program is card-less and visits must be pre-booked from your account. Refer to Book My Visit for instructions.
  8. Your account information page has a menu on the left side that shows My Bookings, My Products, My Statistics and My Orders.
  9. Barcodes must be presented to ski areas. They can either be printed out or shown on a mobile device. Barcodes are only valid for the booked date.

Steps to Booking Your Visit

Login to your Account with your email and password
Click on Book my visit

  1. Select Your Product
    • Book with a CSC Product
    • Grade 4 & 5 SnowPass
  2. Choose a Ski Area.
  3. Choose a day.
  4. Click OK.
  5. Click Book My Visit on your preferred day and time.
  6. Go to Cart and Checkout
  7. Who will use this Grade 4 & 5 SnowPass ticket? Choose skier from the dropdown menu
  8. Click to Review the Exclusion of Liability and Assumption of Risk Notice
  9. Click Next
  10. Agree to the Terms and Conditions and Validate
  11. Complete order
  12. You will receive an email confirming your booking
  13. Your booking will be visible in My Bookings
  14. Click on the date to see your ticket and barcode
  15. To the right of the dates, click on the PDF icon to see your ticket and barcode
  16. You can download or print your tickets
  17. Have a great day on the slopes!

Are there Blackout Days?
Yes, some ski areas have blackout days during the season. Blackout dates are limited to two time periods. Christmas Break up to January 5th, 2024 and the Family Day week of February 17 – 23, 2024. Blackout dates are listed within the participating resorts area either one the Where to Use it page or the store’s product page. You can also contact [email protected] for assistance.

How early do I need to book my visit?
Bookings must be made in advance of your visit, but you can book right up to the day of your choice, as long as there is still capacity.

What if I book a visit and then I cannot go?
Canceling your visit must be done prior to 30 hours before 6 am on the date you booked. For example, is if you booked for a Saturday, you have until Thursday at midnight to cancel or change your day/ski area as long as there is availability.

Can I just show up at a Ski Area?
No, the SnowPass visits must be pre-booked in advance. With the new cardless system, you will not have anything to present at the ticket window unless you pre-book. If you find yourself at the ski area without pre-booking, you can Login to your Account and try to book a ticket. If capacity has not been depleted for the day you are in luck!

Is there a way to find out what ski areas I have already redeemed my visits?
You are able to see the ski areas you have visited in “My Statistics” located in your account.

Video Tutorial

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