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Frequently Asked Questions

What if my child had a SnowPass in grade 4 in 2021? Is it still valid?
Yes, your SnowPass will be valid for the 2021/22 season as well. There is no need to re-apply.

How do I know when my Grade 4 & 5 SnowPass expires?
There will be an expiry date on your account. Regardless of when you put in your application, the pass will expire at the end of Grade 5.

Is it 2 visits per year at each ski area?
No, it is 2 visits at each ski area over the lifetime of your SnowPass.

Can I use my SnowPass more than 2 times?
Yes, you can use your SnowPass many times but only twice at each ski area. Lucky for you there are a 100 ski areas to visit!

Can my child go without a parent/guardian?
Maybe. An “adult on-site” or a “full-price paying adult” may be required at some ski areas. Please refer to the restrictions listed for each participating ski area.

Can I use my SnowPass™ on a school trip or during a ski club race?
Unfortunately, you cannot, but there are lots of other times you can use your Grade 4 & 5 SnowPass™, like at night or on the weekend.

What if I need equipment or lessons?
We do not offer lessons or rentals through the SnowPass program. However, most of the ski areas have rental shops and instructors. Contact the ski area directly for pricing and additional information.

What if my child is home-schooled? Can they still apply for a Grade 4 & 5 SnowPass™?
Of course they can! Instead of sending a school report card, we ask that you upload a photo of your child’s birth certificate or any piece of identification that provides their year of birth.

Is the Grade 4 & 5 SnowPass™ eligible for the Canadian Children’s Fitness Tax Credit?
No, unfortunately based on the stipulations of Canadian Child’s Tax Credit, the Grade 4 & 5 SnowPass is not eligible for this program.

How long does the application take to submit?
Prior to starting the application process, we recommend that you have your child’s photo image and proof of age image ready to upload along with your method of payment. Visa, Mastercard, American Express are accepted. Debit, cash, and cheque are not accepted. The application should only take 5 minutes to complete.

How long does it take for my application to be processed?
Applications are processed Monday through Friday, excluding Saturday, Sunday and Holidays. Please allow 2 business days to process.

My iPhone image won’t upload?
In order to use your apple device, you will need to change your settings to take photos in JPEG/JPG instead of HEIC. Please go to Settings, then tap Camera, tap Formats and select most compatible. You will then be able to take your photo and upload it.

Are there Blackout Days?
Yes, some ski areas have blackout days during the season. We recommend you review the Terms & Conditions and Participating Resorts tabs. This is where any Blackout Days are noted.

How can I reach you for support?
We can be reached at [email protected] during business hours.

What do I do when my photo won’t upload onto the website?

If your photo will not upload, please check that it is under 500kb in size and in a jpg/jpeg format.

How do I know if my photo is a JPEG (.jpg/.jpeg file)?

Most cameras automatically place photos in JPEG (.jpg) format. To check your photo’s format, click on the photo “properties” (or “Get Info” on Mac computers) and it will provide you with the photo information there.

If your photo is in a different format, you can use standard computer programs such as Microsoft Paint (or Preview on Mac computers) to change the photo format to JPEG (.jpg).

Please provide a “head and shoulder” image of your child.

How can I change my photo size?

Using a Mac – In “Preview”, click on the “tools menu” and select “adjust size”. Once the “adjust size: screen pops up, adjust the photo’s dimensions and image resolution until the size is under 500kb.

Using Windows – In an editing photo program like Microsoft Office Picture Manager, click “edit pictures”. Once the “edit pictures” screen appears, (generally to the right of your screen) click on the “compress pictures” option at the bottom of the screen. Once in the screen, click “web pages” (or any other option) until the size is less than 500kb.

How do I get a .jpg/.jpeg of my child’s report card or birth certificate?

We suggest keeping it simple and just using your camera to take a picture of the documents. Most cameras will take a photo and automatically save it in JPEG file format. Be sure the image shows a clear view of the child’s name and birthdate.

  1. The SnowPass is a non-refundable product, irrespective of your usage over the two seasons. Please acquaint yourself with the product, terms of use, participating ski areas etc before purchasing.
  2. To apply for the SnowPass, you will first be asked to create an account in the adult (parents) name.
  3. Once you have an account you can apply for the SnowPass by putting the SnowPass product in your cart and filling in the application. The application requires a “head and shoulders” front facing image of your child and a proof of age or school grade.
  4. You will recieve confirmation emails for all orders including purchasing products and booking visits. If you do not receive these emails, please check your junk/clutter files. If that doesn’t work, please verify that you entered your email correctly in your account.
  5. The Grade 4&5 SnowPass is an application and approval may take up to 2 business days.
  6. Once your application is approved, you may start booking visits from your account.
  7. The program is card-less and visits must be pre-booked from your account. Refer to Book My Visit for instructions.
  8. Your account information page has a menu on the left side that shows My Bookings, My Products, Statistics, My Information and Orders.
  9. Barcodes must be presented to ski areas. They can either be printed out or shown on a mobile device. Barcodes are only valid for the booked date.

The Grade 4&5 SnowPass is your family’s passport to winter adventure!

Steps to Booking Your Visit

Login to your Account with your email and password
Click on Book my visit

  1. Select your CSC product.
  2. Select a ski area.
  3. Pick a day, or a date range to see multiple days with availability.
  4. Click OK.
  5. Select the day and time that works for you.
  6. Click Book My Visit on your preferred day and time.
  7. You will receive an email confirming your booking.
  8. You can also see your bookings by clicking on My Bookings in the left side menu. From here, you can download or print your barcodes in order to be ready for your ski day.

Are there Blackout Days?
Yes, some ski areas have blackout days during the season. We recommend you review the Terms & Conditions and Participating Resorts tabs. This is where any Blackout Days are noted.

How early do I need to book my visit?
Bookings must be made in advance of your visit, but you can book right up to the day of your choice, as long as there is still capacity.

What if I book a visit and then I cannot go?
Canceling your visit must be done prior to 30 hours before 6 am on the date you booked. For example, is if you booked for a Saturday, you have until Thursday at midnight to cancel or change your day/ski area as long as there is availability.

Can I just show up at a Ski Area?
No, the SnowPass visits must be pre-booked in advance. With the new cardless system, you will not have anything to present at the ticket window unless you pre-book. If you find yourself at the ski area without pre-booking, you can Login to your Account and try to book a ticket. If capacity has not been depleted for the day you are in luck!

Is there a way to find out what ski areas I have already redeemed my visits?
You are able to see the ski areas you have visited in “My Statistics” located in your account.